Tuesday, June 4, 2013

Charlotte Irrigation Repair Company: Service Makes the Difference

In a world driven by computers and automated customer service, it is refreshing when you find a company that consistently goes above and beyond to provide excellent service to its customers. As the top Charlotte irrigation repair company, this is what sets us apart.

"Our goal is to provide our customers with a pleasant and friendly experience from beginning to end," says John Minor, owner of Irrigation & Lighting Specialist. "We want to build long-lasting relationships with our customers, and one way we are able to do this is by providing great customer service."

Sprinkler repair
Great customer service is more than just a generic "thank you" or "have a good day." We believe that the key to good customer service is communication and prompt service. We understand that irrigation systems can be complicated, so we take the time to listen to the questions and concerns of our customers and provide them with the best options for their homes. We also believe in serving our customers in a timely fashion so they can get back to enjoying their yard.

Our Ingredients for Great Customer Service

  • Warm, friendly and courteous interactions from beginning to end
  • Listening to our customers and determining their needs and concerns
  • Offer the best services and products to fit their needs and explain the benefits
  • Prompt service that is always on time
  • Complete clean-ups, we clean up after ourselves so it looks like we weren't even there

Fantastic Feedback

Customer FeedbackWe love to receive feedback from our customers. Hearing what they have to say helps support our never ending goal of improvement. One of our customers recently sent us a note about his outstanding experience with our irrigation repair service performed at his home. He was pleased with the responsiveness and friendly service he received when he called to inquire about our services. After deciding we were the irrigation company for the job, he said our technician did an "outstanding" job and showed great professionalism.

"Interactions with customers and smiling faces, that's what makes this profession so great," says John. "We work so hard to ensure we exceed our customers' expectations, and it is defiantly one of the reasons we are the go-to irrigation company in Charlotte." 

To find out about the services we provide and experience our great customer service first-hand, call John Minor with Irrigation & Lighting Specialist at 877-433-5833 or email John. You will quickly see what makes us the best Charlotte irrigation repair company in Charlotte. 

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